If you've submitted your Pi Network KYC (Know Your Customer) application and it’s been over a month without verification, don’t panic. Many Pi users face delays, but the good news is that there’s a solution. Follow this step-by-step guide to resolve the issue and speed up the verification process.
What is KYC in Pi Network?
KYC verification ensures that every Pi user is a real individual and not a bot. It’s crucial for the security and authenticity of the Pi Network as it prepares to transition to the open mainnet phase. However, some users experience delays, which can be frustrating. Below are actionable steps you can take if your KYC has been stuck for a long time.
Step-by-Step Guide to Resolve Pi KYC Issues
Step 1: Open the Pi App (Not the Pi Browser)
Ensure you open the Pi app directly and not the Pi browser. The Pi app contains your account and profile settings needed for this process.
Step 2: Access the Menu
- Locate the three lines (menu icon) at the top-left corner of your screen.
- Click the icon to reveal the app’s navigation options.
Step 3: Copy Your Profile Details
- Scroll down and click on "Profile".
- Copy both your Username and the Email Address associated with your Pi account. Make sure that the email address is verified, as only verified emails will work in the resolution process.
Step 4: Open the Support Portal
- Go back to the menu by clicking the three lines in the top-left corner again.
- Scroll down and select "Support Portal."
- This action will redirect you to the **Pi Network’s support page** in your browser, likely opening in Chrome.
Step 5: Navigate to the KYC Request Form
- Once on the support page, scroll down to the section labeled "Suggested Forms."
- Look for the "KYC In Email Request" option and click on it.
Step 6: Fill Out the KYC Request Form
Make sure you carefully fill in all the required fields with accurate and verified details. Any errors could further delay the process. The form will typically ask for the following:
- Username
- Email Address (Verified)
- Details about your KYC submission
Step 7: Describe the Issue with Your KYC Submission
In the "Application Issue" section of the form, you will need to select the reason your KYC application might be delayed or stuck. Some of the common issues you can select include:
- Issue with the first screen: This could refer to problems with age verification, country selection, or ID type.
- Issue with uploading the ID document: You can select this option if you encountered errors during the document upload process.
Step 8: Submit the Form and Wait for Feedback
After completing the form, double-check your entries for accuracy. Submit the form and wait for a response from the Pi support team. Make sure to monitor your email inbox (including spam folders) for any updates or further instructions.
Why Is KYC Verification Important?
Pi Network’s KYC ensures compliance with global regulations and helps maintain a secure ecosystem by allowing only verified users to participate. Without passing KYC, you won’t be able to fully access or transfer your Pi tokens when the network migrates to the mainnet.
Tips to Avoid Further Delays
- Ensure your ID document is clear and correctly uploaded during the initial KYC submission.
- Verify your email address and keep it accessible. The support team will contact you through this email.
- Avoid submitting multiple KYC applications, as this can create confusion and lead to even more delays.
Conclusion
If your Pi Network KYC application has been pending for a long time, following the above steps can help you resolve the issue quickly. Many users experience minor issues during submission, but with the right information and steps, you can get your application verified without further delays. Remember, the Pi Network team is working hard to ensure everyone gets verified as quickly as possible, so patience is key.
Share this guide with other Pi members experiencing KYC issues to help them out!